Complimentary UK delivery on orders over £60
Shipping policy
Last Updated: 10th August 2026
Thank you for choosing LUCRÉ. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding processing times, delivery options, and order tracking.
Order Processing
All orders are processed within 1–2 business days. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
Please note that during peak periods, product launches, or promotional events, processing times may be slightly extended.
UK Shipping Rates
Tracked UK Delivery
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£3.99 for orders below £60
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Estimated delivery time: 3–5 business days
Free UK Delivery
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Free shipping on all UK orders of £60 or more
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Estimated delivery time: 3–5 business days
Tracked UK Next Day+ Delivery
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£4.99 Next Day Delivery Aim (Not guaranteed).
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Estimated delivery time: 1–2 business days
Delivery times are estimates and may vary depending on courier services and external factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this information to monitor the progress of your delivery.
If you have not received your tracking information within 3 business days of placing your order, please contact us at:
Delivery Information
Please ensure that all shipping information provided at checkout is accurate and complete. LUCRÉ cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping details.
If a package is returned to us due to an incorrect address, additional shipping charges may apply before the order can be re-dispatched.
Lost or Delayed Orders
While we work with trusted delivery partners, delays can occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will investigate the matter with the courier and assist in resolving the issue as quickly as possible.
International Shipping
At this time, LUCRÉ primarily ships within the United Kingdom. If international shipping becomes available, eligible destinations and shipping rates will be displayed at checkout.
Customs and Duties
For any future international orders, customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in the product or shipping price and remain the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team:
LUCRÉ Fragrance
📧 enquiries@lucrefragrance.com
We are always happy to assist.